Sorry to hear you’re having device problems. There are several ways that Ace Centre can help you.
What to do when you need support
|The device is not working properly.||Your product supplier.
You will need the device name and serial number.
You may need to be connected to the internet to troubleshoot by remote access.
|Your device needs repair by the product supplier.|
|There are intermittent technical problems.|
|You want to backup/restore user files.|
|You need help to edit the communication software.|
|You need help to update the operating system or communication software.|
|You need help to change device settings or use features of the device, (e.g. volume, access settings).|
|You need help to personalise the content of your communication software.||Your product supplier or your local AAC professional.|
|You have difficulties with your device accessories (e.g. eye gaze, switch, joystick, mounting).||Ace Centre or your local AAC professional|
|You need support to use your device for functional communication.||Your local AAC professional.
Alternatively contact ACE Centre
|You need additional training.|
|Your needs have changed and you need review.||Your local AAC professional and/or ACE Centre|
|Your device is lost, stolen or damaged.||Ace Centre
0161 358 0151
|You change address or your contact details change.|
|You no longer need the equipment.|
|You do not have a local AAC service/professional to support you, or you have been discharged from your local service.|
|Your supplier/local AAC service cannot help you.|
SEE YOUR PROVISION OF EQUIPMENT FORM FOR CONTACT DETAILS OF YOUR PRODUCT SUPPLIER AND YOUR LOCAL AAC SERVICE.