Sorry to hear you’re having device problems. There are several ways that Ace Centre can help you.
What to do when you need support
| Issue | Contact |
|---|---|
| The device is not working properly. | Your product supplier. You will need the device name and serial number. You may need to be connected to the internet to troubleshoot by remote access. |
| Your device needs repair by the product supplier. | |
| There are intermittent technical problems. | |
| You want to backup/restore user files. | |
| You need help to edit the communication software. | |
| You need help to update the operating system or communication software. | |
| You need help to change device settings or use features of the device, (e.g. volume, access settings). | |
| You need help to personalise the content of your communication software. | Your product supplier or your local AAC professional. |
| You have difficulties with your device accessories (e.g. eye gaze, switch, joystick, mounting). | Ace Centre or your local AAC professional |
| You need support to use your device for functional communication. | Your local AAC professional. Alternatively contact ACE Centre |
| You need additional training. | |
| Your needs have changed and you need review. | Your local AAC professional and/or ACE Centre |
| Your device is lost, stolen or damaged. | Ace Centre 0161 358 0151 enquiries@acecentre.org.uk |
| You change address or your contact details change. | |
| You no longer need the equipment. | |
| You do not have a local AAC service/professional to support you, or you have been discharged from your local service. | |
| Your supplier/local AAC service cannot help you. |
SEE YOUR PROVISION OF EQUIPMENT FORM FOR CONTACT DETAILS OF YOUR PRODUCT SUPPLIER AND YOUR LOCAL AAC SERVICE.