Sorry to hear you’re having device problems. There are several ways that Ace Centre can help you. If you do need to get remote support from the Ace centre download the app by clicking here and following the instructions
What to do when you need support
| Issue | Contact |
|---|---|
| The device is not working properly. | Your product supplier. You will need the device name and serial number. You may need to be connected to the internet to troubleshoot by remote access. |
| Your device needs repair by the product supplier. | |
| There are intermittent technical problems. | |
| You want to backup/restore user files. | |
| You need help to edit the communication software. | |
| You need help to update the operating system or communication software. | |
| You need help to change device settings or use features of the device, (e.g. volume, access settings). | |
| You need help to personalise the content of your communication software. | Your product supplier or your local AAC professional. |
| You have difficulties with your device accessories (e.g. eye gaze, switch, joystick, mounting). | Ace Centre or your local AAC professional |
| You need support to use your device for functional communication. | Your local AAC professional. Alternatively contact ACE Centre |
| You need additional training. | |
| Your needs have changed and you need review. | Your local AAC professional and/or ACE Centre |
| Your device is lost, stolen or damaged. | Ace Centre 0161 358 0151 enquiries@acecentre.org.uk |
| You change address or your contact details change. | |
| You no longer need the equipment. | |
| You do not have a local AAC service/professional to support you, or you have been discharged from your local service. | |
| Your supplier/local AAC service cannot help you. |
SEE YOUR PROVISION OF EQUIPMENT FORM FOR CONTACT DETAILS OF YOUR PRODUCT SUPPLIER AND YOUR LOCAL AAC SERVICE.