Information

Helpline

ACE Centre Information and help

Perhaps you have a problem or a question about AAC/AT or you are worried about someone you know? Using AAC/AT and stuck? New to AAC/AT?

Give our helpline a call or send an email. Our clinical staff are pleased to help you find solutions

For professionals, service users, carers or others.

Contact us

Information Appointments

  • Free
  • Twice a month
  • Appointments last one hour
  • Please note that we will be offering these appointments by video-call until further notice, and that consequently these appointments will be remote sessions rather than face to face

Whether you are just starting out or you are an experienced AAC /AT user ready to move on, book in for an informal chat about your needs with members of the Ace Centre team.

Please note that this appointment is NOT an assessment, but instead it is an opportunity to reflect on a range of AAC / AT-related issues with members of our service delivery team.

At Ace Centre, we believe that information should be accessible to all, up-to-date, unbiased and, ideally, free at source to people in need. This is why we provide free information appointments every month.  Information Appointments are offered on 2 days per month.  Each information day consists of five separate one hour appointments which are completely free. These appointments do not provide a full AT/AAC assessment, but they are an opportunity to meet informally with our staff and discuss your needs. So, whether you are new to AAC/AT and trying to find a starting point, or you are already using AAC/AT and want to know how to move on, book in for a video-call session with our staff. You may also be offered an information appointment if your referral for assessment through the Specialised AAC Services has been unsuccessful. If so, appointments could be used to discuss other options for funding, to gather more information to help with your referral to Ace Centre, and/or to consider other possible next steps.

Please read this simple guide to the booking process first.

Click here to book an appointment.

If you have successfully booked an appointment but would prefer an earlier one, please complete this form, and we will add you to our cancellations waiting list.

When making your booking, the calendar will show the availability of Information Appointments within the next three months.  New appointments are added on a rolling basis, so – if you are currently unable to book a suitable slot – please check back next month.

Ace Centre is committed to providing the best possible service for everyone.  Ongoing evaluation of the work that we do is essential – and your participation in this process is vital.

Provide feedback on an Information Appointment here.

We will use the information you provide solely to monitor and evaluate our services, and we will not share the data with anyone else.

 

Network Day

A small charge is made – with subsidised rates for AAC users and families.

Once a year at each of our Ace Centre sites.

AAC/AT users, carers and families, practitioners and companies – come and share experiences, learning, new products and ideas.

Check for out upcoming network days here

Resources

Low cost printed publications:

A wide range of free downloadable resources including information sheets and communication boards to support the use of Augmentative & Alternative Communication.

If you are unable to find the information you are looking for, please contact us on 0800 080 3115.